Frequently Asked Questions (FAQ)
What is Madison McKoy?
Madison McKoy brings together fashion pieces designed to make you feel confident, comfortable, and stylish every day, with thoughtful designs and quality craftsmanship.
Do you accept exchanges?
Yes! If you’d like to swap an item for a different size or style, just email us at info@madisonmckoy.com and we’ll guide you through the exchange process.
How long do refunds take?
After we’ve received and approved your return, refunds are usually processed within 7 business days. Your bank may take a little longer to complete the transfer.
Can I update or cancel my order?
If your order hasn’t left our warehouse yet, we may be able to modify or cancel it. Contact us as soon as possible at info@madisonmckoy.com and we’ll do our best to help.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. As soon as your parcel is on its way, you’ll receive a tracking link so you can follow it in real time.
Is my personal and payment information safe?
Absolutely. Keeping your information secure is one of our top priorities. Madison McKoy never stores sensitive payment details, and every transaction is fully encrypted.
Do you offer free shipping?
Yes, every order ships free. There are no minimums or hidden conditions just simple, stress-free delivery to your door.
Do you ship internationally?
Currently, we only ship within the United States. Our focus is on providing the best possible experience locally, and if we expand to other countries in the future, we’ll announce it to our community.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, and Visa. All transactions are handled securely with SSL encryption.
What is your return policy?
Changed your mind? You have 60 days from delivery to return any item. Just email us at info@madisonmckoy.com, and we’ll walk you through the return process.
What do I do if my order hasn’t arrived?
First, check the tracking link in your shipping email. If it’s been more than 7 business days and your package hasn’t arrived, contact us at info@madisonmckoy.com, and we’ll investigate right away.
Still need help?
We’re always happy to assist. Reach out to our friendly team anytime at info@madisonmckoy.com and we’ll make sure your questions are answered.